DAY 12 – Phone still not fixed.

28Dec15

It’s the wrong time of year to get anything done. We had a quiet Christmas, partly due to the fact that no one can call us on the home phone. We switched telephone providers on 17th December. Since then, we haven’t been able to get incoming calls. I call their customer “care line” every day […]

Filed under: AFTRS, Broadcasting, Commercial Radio, Commercial Television, communication, Complaints, Customer Service, Graham Mack, Holiday, Media, Ofcom, podcast, Radio, Technology, Uncategorized, Youtube   |  Closed
Tags: AFTRS, Aircheck, bank holiday, Blog, BOB fm, BOBfm, Breakfast Show, Broadcasting, BT, Christmas, Customer Care, December, Engineer, fault, Graham Mack, India, phone, public holiday, Radio

DAY 6 – Phone still not fixed.

22Dec15

I’ve worked out what’s really going on in the customer services department at my phone and internet provider. I switched to them on Thursday. Since then, my landline phone hasn’t been able to get incoming calls. I call their customer “care line” every day and they apologize for the way I’m feeling. They never apologize […]

Filed under: AFTRS, Broadcasting, Comedy, Commercial Radio, Commercial Television, Compliants, Customer Service, Funny stories, Graham Mack, Inspiration, Media, Ofcom, podcast, Radio, Uncategorized, Youtube   |  Closed
Tags: AFTRS, Aircheck, blame, BOB fm, Breakfast Show, Broadcasting, BT, customer service, Graham Mack, phone, Radio

Phoneys!

21Dec15

I’m sure my new phone and internet provider know how rubbish they are. A quick Google of their name and the phrase “customer service” reveals hundreds of horror stories and even an award for bad service. In the last Craic I told you about the problems I’m having with my landline telephone. I switched my […]

Filed under: AFTRS, blog, Broadcasting, Business, Commercial Radio, Commercial Television, Commercials, communication, Compliants, Customer Service, Graham Mack, Hope, Inspiration, Media, podcast, Radio, true story, Uncategorized   |  Closed
Tags: AFTRS, Aircheck, blame, BOB fm, Breakfast Show, Broadcasting, BT, call centre, Customer Care, customer service, Google, Graham Mack, Internet, Internet provider, IP Adresss, mobile, phone, Radio, speakerphone

How an air-conditioning mechanic in Sydney Australia became an award winning broadcaster in Britain Part 70.

14May14

I loved living in Australia and working on the radio there, I even became an Australian citizen, but to most Aussies, I was still a Pom. I remember one night in 1996, when I presented the night-time show on 2GO on the New South Wales Central Coast. I took a phone call on the air […]

Filed under: AFTRS, Australia, Broadcasting, Graham Mack, Hope, Inspiration, Media, Radio, Sydney, Uncategorized, Words   |  Leave a Comment
Tags: 2GO, Aussies, Australia, Central Coast, Citzenship, Drunk, History, NSW, phone, Pom, Pommie, Poms, Radio, talkback.