Posts Tagged ‘customer service’

I’ve worked out what’s really going on in the customer services department at my phone and internet provider. I switched to them on Thursday. Since then, my landline phone hasn’t been able to get incoming calls. I call their customer “care line” every day and they apologize for the way I’m feeling. They never apologize […]


Phoneys!

21Dec15

I’m sure my new phone and internet provider know how rubbish they are. A quick Google of their name and the phrase “customer service” reveals hundreds of horror stories and even an award for bad service. In the last Craic I told you about the problems I’m having with my landline telephone. I switched my […]


Virtual Reality

20Dec15

“It ain’t what you do it’s the way that you do it”. – There’s a lot of truth in those lyrics to that old song, especially when it comes to customer service. On Thursday we changed our landline phone and internet provider. With all the connecting and setting up I did with the new router […]


Is it asking too much to expect people to do what they said they were going to do, when they said they were going to do it? I ordered a part for my car on Friday. The bloke on the phone said it would be couried out to me, using an internationally well known courier […]


Secret Service.

30Jul15

Ever hear the old joke about the family who went on a self-catering holiday and then complained about the food? I was reminded of that joke today when I filled up with petrol. As soon as I’d paid, the girl behind the counter handed me a card with her name on it and a code. […]


We all judge but we don’t always get it right because perception is not reality. I went into a newspaper shop today and stood behind a nice old lady. She wasn’t being served, the shopkeeper was on the phone. It looked as if she was waiting for the shopkeeper to get off the phone so […]


Crab Apple

04Jun14

“Do what you said you would do, when you said you would do it, the way you said you would do it”. That is the number one rule for life and business according to Larry Winget, who describes himself as, ‘The pitbull of personal development’. Larry is right because whenever an individual or organisation doesn’t […]


Some people shouldn’t be allowed to work with the public. I was in my local supermarket the other day and noticed a sign in their pharmacy that said, “Flu jabs £7”. There was no one in there so I walked in and asked for one. “You have to book” said the heavy set woman of Eastern European […]