Posts Tagged ‘BT’

No one likes to be lied to, so it’s especially annoying when someone writes to you and there’s a lie in the first line. I opened a letter today from Nick Lane, the Managing Director of Customer Care at BT. It said, “Hello Graham, You’re eligible for an ultrafast upgrade. It’s an exclusive deal we’ve […]


Off The Hook

03Jan16

The great philosopher, Kenny Rogers, once said, “you’ve got to know when to hold’em, know when to fold ’em, know when to walk away and know when to run.” That comes from the opening remarks of an audio seminar I listened to once by Herb Cohen. Herb is widely regarded as one of the world’s […]


It’s the wrong time of year to get anything done. We had a quiet Christmas, partly due to the fact that no one can call us on the home phone. We switched telephone providers on 17th December. Since then, we haven’t been able to get incoming calls. I call their customer “care line” every day […]


I’ve worked out what’s really going on in the customer services department at my phone and internet provider. I switched to them on Thursday. Since then, my landline phone hasn’t been able to get incoming calls. I call their customer “care line” every day and they apologize for the way I’m feeling. They never apologize […]


Phoneys!

21Dec15

I’m sure my new phone and internet provider know how rubbish they are. A quick Google of their name and the phrase “customer service” reveals hundreds of horror stories and even an award for bad service. In the last Craic I told you about the problems I’m having with my landline telephone. I switched my […]


Virtual Reality

20Dec15

“It ain’t what you do it’s the way that you do it”. – There’s a lot of truth in those lyrics to that old song, especially when it comes to customer service. On Thursday we changed our landline phone and internet provider. With all the connecting and setting up I did with the new router […]