Posts Tagged ‘British Airways’

Air Souls

30May17

Why are airlines so bad at public relations? British Airways is the latest airline to suffer a PR disaster. The CEO said too little too late. Dressed in a high-vis jacket, speaking from BA’s operations centre near Heathrow, Alex Cruz tried to repair the damage done to the brand after the global IT crash that […]


Flight Risk

20Jun14

“You had ONE JOB!” Is what Julie said to me when she came home from work and I told her what I’d done. Twenty-four hours before our flight to New York, I was the one who had to check us in online. Julie was working at the time the online check-in opened, so it meant […]