Archive for the ‘Customer Service’ Category

I should be in Africa right now. In May I got an email from a bloke called “James” asking me how much I would charge to speak at “Radio Week” in Uganda. Apparently it’s a three day conference for people working at radio stations in East Africa. It’s taking place right now at the Imperial […]


Broken Windows

19Dec17

The US has blamed North Korea for the “WannaCry” computer virus. – I blame Bill Gates. The White House Homeland Security adviser, Tom Bossert said North Korea was “directly responsible” for the WannaCry malware attack that hit hospitals, businesses and banks across the world earlier this year. The thing that’s not widely reported after these […]


Time and Temp

22Aug16

There’s one thing about working on the radio in Britain that’s the opposite way around to how it was when I worked on the air in Australia. Every radio station I worked on in Oz had a gauge in the on-air studio that showed you the outside temperature. At the end of weather forecasts on […]


Jean Genie

08May16

I’m not very good at clothes shopping. My favourite pair of Levis has a hole in one of the back pockets. It’s caused by a little zip on my wallet that lives in that pocket. Over time, it’s worn it’s way through.   I decided to get a new pair of jeans so today I […]


Off The Hook

03Jan16

The great philosopher, Kenny Rogers, once said, “you’ve got to know when to hold’em, know when to fold ’em, know when to walk away and know when to run.” That comes from the opening remarks of an audio seminar I listened to once by Herb Cohen. Herb is widely regarded as one of the world’s […]


It’s the wrong time of year to get anything done. We had a quiet Christmas, partly due to the fact that no one can call us on the home phone. We switched telephone providers on 17th December. Since then, we haven’t been able to get incoming calls. I call their customer “care line” every day […]


I’ve worked out what’s really going on in the customer services department at my phone and internet provider. I switched to them on Thursday. Since then, my landline phone hasn’t been able to get incoming calls. I call their customer “care line” every day and they apologize for the way I’m feeling. They never apologize […]


Phoneys!

21Dec15

I’m sure my new phone and internet provider know how rubbish they are. A quick Google of their name and the phrase “customer service” reveals hundreds of horror stories and even an award for bad service. In the last Craic I told you about the problems I’m having with my landline telephone. I switched my […]