Archive for the ‘Complaints’ Category

Air Souls

30May17

Why are airlines so bad at public relations? British Airways is the latest airline to suffer a PR disaster. The CEO said too little too late. Dressed in a high-vis jacket, speaking from BA’s operations centre near Heathrow, Alex Cruz tried to repair the damage done to the brand after the global IT crash that […]


London Calling

02May17

In Episode 30 of London Calling, my show for America, Glen Matlock from The Sex Pistols talks about the band’s rise, fall and reunion and how fame changed Johnny Rotten. As well as Glen, there’s the Real reason Britain is going to have a general election in June and how British commercial radio is censored […]


Usually radio stations are programmed to appeal to their target audience. That isn’t always the case. I found that out in my first on-air gig at 2PK, Parkes in the Central west of New South Wales, Australia in 1993. There was a broadcasting regulation that meant that if the town you broadcast from didn’t have […]


Mack Nuggets

04Sep16

Here’s what I’ve been up to on BOBfm lately… Inappropriate laughter; A bizarre wrong number; A leopard in the hotel room; If it’s got boobs or wheels, it’ll give you problems; Why Nancy won’t go back to London; 20 years since Oasis played Knebworth; Why the Daily Mail is great; Show us your tats; Is […]


Wet Weekend

13Aug16

How do you fix a leaking coffee machine? We’ve had one of these machines that takes pods for a couple of years now. It makes great coffee, but water has started to leak out. It did this about six months ago when the seams in the tank gave up. We bought another tank online and […]


Are you fixing the wrong problem? Penn Jillette, one half of Penn & Teller the magicians, told a great true story on his podcast this week that could change the way you think about interpreting research and problem solving. It was a story about Abraham Wald who was a Hungarian born mathematician who emigrated to […]


Hate Crime

15May16

This week a man was arrested in Scotland because an online video shows his dog making a Nazi salute. He could now be charged for committing a hate crime. The Crown Prosecution Service website has a large section on hate crime and how they define it. I was particularly interested in the section on race […]


I’ve never understood why complaints that common sense would tell you, are not worth wasting your time with, get so much attention from people who run and regulate radio stations in the UK. I read this week that Mark Kermode and Simon Mayo, presenters of the BBC Radio 5 Live film review show got into […]


I nearly got thrown out of a London theatre on Saturday! It was a play called Red Velvet at the Garrick Theatre on Charing Cross Road. The seats were excellent, third row, right in the middle of the stage. Just before the show started, I took a photo of the stage to show how close we were. […]


Outsider

16Jan16

Why do people keep describing the outdoors as “great”? The outdoors is not great, it’s cold, damp and windy.   If the outdoors is so great, why are houses so expensive? Craic on! Listen to the latest Mack Nuggets at; http://www.mackmedia.co.uk/8th-mack-nuggets-audio-video If you enjoyed this Craic, please click “like” and tweet a link. If you’d […]


It’s the wrong time of year to get anything done. We had a quiet Christmas, partly due to the fact that no one can call us on the home phone. We switched telephone providers on 17th December. Since then, we haven’t been able to get incoming calls. I call their customer “care line” every day […]